Omnikom was created for real people, by real people. We hated pressing “nine for more options,” only to be forwarded to another machine. We wanted to live in a world where Customer Support was provided by real humans, with real lives. We wanted to help people establish careers and grow their skills. Finally, we wanted to help businesses scale and maintain positive customer relationships. So we created Omnikom.
Our Company is intended to feel like an extension of your own. We keep you informed about any customer issues or updates. Quality Assurance is our highest priority. We record the majority of calls for later review. Supervisors also listen to live calls, giving instant feedback to our agents. Hold time, talk time, and other KPIs are tracked and reviewed by management. These standards let us nurture a positive work environment. We create the ability for professional growth. This also allows us to provide successful results to our clients.
